Technology Terms

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CRM (customer relationship management) is a term that describes methodologies, software, or Internet capabilities that help an organization to manage customer database.

ERP (enterprise resource planning) is a term for any software systems designed to support and automate the business processes of small and medium businesses. This may include manufacturing, distribution, personnel, project management, payroll, and financials.

Exchange Server is designed to meet the messaging and collaboration needs for businesses of all sizes, from small organizations to large distributed enterprises. Exchange Server's primary role is to store e-mail but it can also store calendars, contacts, schedules, etc.

LAN (local area network) is a group of computers and associated devices that share a single or several servers within a small geographical area such as an office building. The computer users can communicate with each other as well as to access applications and information stored on the server(s) that connect them.

Microsoft Access is a program used to create relational databases. Microsoft Access offers a flexible environment for database developers and users.

Microsoft Excel is a spreadsheet program that can perform numerical calculations and bookkeeping tasks.

Microsoft PowerPoint is a program used to create presentations. The documents designed in PowerPoint can be printed or displayed with a video or a slide projector.

Microsoft Word is a word processing program that you can use to create, edit, format, and save documents.

MX Contact is customer relationship management software. MX Contact helps you build a database that links all your contacts and tracks interaction with your customers, including calendar, appointments, etc.

Network is a group of two or more computer systems linked together.

POP3 (post office protocol) is a protocol in which e-mail is received and held for you by your Internet server.

Server is a computer that provides access to files and applications to other computer users in a computer network

SBS (small business server)

SCM (supply chain management) is the oversight of materials, information, and finances as they move in a process from supplier to manufacturer, to wholesaler, to retailer, to consumer. Supply chain management involves coordinating and integrating these flows both within and among companies.

SMB (small and medium business)

VoIP (voice over IP) is sending voice information in digital form over a data network like the Internet. In other words, VoIP can send voice, fax and other information over the Internet, rather than through the regular telephone network.

WAN (wide area network) is a computer network that shares servers in multiple locations such as different offices of a large company. Usually WAN is connected through public networks such as the telephone system. The largest WAN in existence is the Internet.